Privacy Policy

Our Privacy Commitment

At Trovinalexora, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our financial planning consultation services.

We're committed to transparency and giving you control over your personal data in compliance with Australian Privacy Principles.

Information We Collect

We collect information necessary to provide our consultation services effectively:

• Personal details like name, date of birth, and contact information
• Email addresses, phone numbers, and postal addresses
• Information about how you use our website and services
• Device information, IP addresses, and browser details

How We Use Your Information

We use your information solely for legitimate business purposes:

• Providing personalized financial consultation services
• Communicating about your account and our services
• Improving our services and website functionality
• Meeting legal and regulatory obligations

Legal Basis for Processing

We process your personal information based on several legal grounds under Australian privacy law:

Primary Legal Basis: We process your data on the basis of consent and legitimate business interests

Data Sharing and Disclosure

We may share your information in limited circumstances:

• With trusted service providers who help deliver our services
• When required by law or to protect legal rights
• With third parties when you provide explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

Your Privacy Rights

Under Australian Privacy Principles, you have several important rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to restrict processing in certain circumstances
• Right to data portability where applicable
• Right to object to certain types of processing

Cookies and Tracking

We use cookies to enhance your website experience and provide personalized services.

Cookie Policy: View our detailed Cookie Policy for complete information

Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Retention periods vary based on data type and legal requirements.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 years of age.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: